• FAQ

    What's up with this floating thing? HOW and WHEN do I do it?
    I have so many questions. . .


    WE HAVE ANSWERS!

    How does this really work?

    Removing external stimulation of light, sound, temperature fluctuation, and the pressure of gravity enables the nervous system - and further, the body - to enter a deeply restorative relaxation state. SCIENCE!

    Is there any scientific data backing this up?

    Absolutely! In fact, there are hundreds of published, peer-reviewed scientific studies observing the effect of Flotation R.E.S.T. on various groups and individual treatment segments. To learn more, check out our blog, or our FLOAT RESEARCH LIST.

    What should I wear?

    For your appointment, simply wear comfortable clothing that will be easy to remove & put back on. For your float, you may remain unclothed, or wear light, nonrestrictive swimwear.

    I'm pregnant. Is it safe for me to float?

    You MUST consult with your doctor first, but in short: Yes! Floating is a phenomenal experience for pregnant mothers - providing not only the feeling of floating in a private, safe space with your baby, but also enabling great relief for the spine. Some pregnant mothers report hearing their baby's heartbeat! Using a small foam noodle, you can even float belly-down, providing waves of relief for the lower back.

    I'm claustrophobic. Does the lid of the tank close on me?

    This is the most common concern we hear about in regards to floating. Almost always, concerned guests are immediately relieved when they see the tanks in person, and find the interior to be quite spacious, with full room to move around. The experience of floating itself causes the interior to seem quite vast. The lids of the tank feature hydraulic lifts which can be opened and closed at will with a slight touch. If you feel concerned, feel free to schedule a time to visit our center and see for yourself.

    What should I bring?

    Simply bring your Self, an open mind, and comfortable clothes - we'll provide everything else!

    Can I control the lights?

    Perhaps you'd like to start out your float in a pleasant glow of color before you enter total, relaxing darkness - or perhaps you'd like to keep the lights on throughout. You've got that option in all our float tanks. Our Float Room even has special star field lights in the ceiling, providing pleasant visualizations.

    Can I listen to music?

    While many prefer to have the full sensory-deprivation experience of total silence, all of our private suites have the ability to play soothing music throughout a session.

    What if I feel concerned, or need help during my float?

    If you have a question or concern that arises during your float, you can immediately alert the front desk and communicate with a Float Carolina staff member via a private intercom system in each float tank.

    Can I float if I'm on my period?

    Yes, simply follow the protocol you would for swimming in a pool.

    What if the salt solution gets in my eyes?

    Sometimes you'll get a small itch on your nose, and unintentionally get saline in your eyes. While it stings, it is harmless - simply rinse out your eyes with clean water. We provide a spray bottle of just that in every tank. Further, we provide an additional wash cloth to take into the tank with you, should you need to wipe your face.

    I'm partially disabled. Can I float?

    Speak with your doctor beforehand, but in most cases, Yes. If you believe you will need assistance while getting in and out of the tank, please call us to speak about options prior to scheduling your appointment.

    Can my child float?

    Children and young people can certainly get benefits from floating! If you think your child may need supervision during the float, please contact us in advance so that we can find the best time to facilitate this. 

    What if I fall asleep?

    Feel free to do so! Many experienced floaters love the experience of napping in the tank. Whether you're trying to stimulate lucid dreaming, or compensate for a week of poor sleep, we totally recommend trying out a nap in the tank.

    I'm Diabetic. Can I float?

    While there is no official counter-recommendation for folks who are diabetic, the process does involve floating in very salty water, which can have a slight diuretic effect. Please consult with your doctor first, for advice on this and any external monitors that you may wear.

    How often should I float, to get the benefits you mention?

    While floating once is usually enough to show folks how great floating is, doing so in a consistent fashion opens a floodgate of positive benefits. Research indicates that 15 sessions conducted weekly or bi-weekly can provide consistent, long-lasting effects on chronic pain and the overall sense of well-being. We recommend following-up your first float session with another within a week or two - you'll quickly understand why!

    How long does a session last?

    Standard float sessions are 60min in duration; however, please arrive 15-20 minutes prior to your scheduled appointment time, so that you have plenty of time to shower and get acclimated. You'll also want to have plenty of time to enjoy a nice hot shower after the float, to scrub away all the salt - and to relax afterward with hot tea in our lounge. We recommend setting aside 2 hours of your day for the total duration of your appointment.

    What's the difference between the 'Float Pods' and 'Float Room'?

    The fundamental float experience is the same for all of our options, but experienced floaters often enjoy the subtle differences and nuances of different floating environments. Our float pods are egg-shaped, while our float room is more rectangular, with a taller ceiling and star field lights above. All our tanks provide light & music controls.

    Do people ever freak out? I'm afraid I might freak out.

    You probably won't freak out. 

    What makes Float Carolina different than any other float center?

    We are proud to be a Carolina-owned business, operated by local families. Our retail area is comprised of boutique products offered by local makers. By supporting Float Carolina, you are supporting local businesses!

     

    Is this like a Hot Tub?

    No, in fact it is entirely different. Among other things, the solution in the tank is kept very close to skin temperature - 95˚ F - which leads to it being perceived as neither hot nor cold.

     

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APPOINTMENTS

Making an appointment securely reserves a room for you, and prevents its availability to anyone else. If you must cancel, please do so with as much advance as possible, so that others may book those times.

At Float Carolina, we understand that things come up, and emergencies happen. While we hope to see you at your appointment time, if something has come up, please:

Call 704-243-0081 or Email - float@floatcarolina.com - to cancel  or change appointments.

+ Cancellations at least 24 hours prior to an appointment can be rescheduled with full credit at no additional charge.

- Cancellations made less than 24 hours prior to an appointment will be charged a $35 cancellation fee.

- No-show Appointments with no prior notification to Float Carolina will be charged the full amount of the appointment cost, or one (1) Service Credit for Members.

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MEMBERSHIPS

Float Carolina Memberships begin with a 3-month starting commitment; after this introductory period, you may pause or cancel your membership at any time, with no penalty to existing service credits.

To pause or cancel your membership, please call 704-243-0081 or write to float@floatcarolina.com at least 48 hours prior to your renewal date, to avoid future recurring dues.

Please note that your renewal date will be set, and emailed to you at the time of sign-up. If you'd like to change your renewal date, please get in touch.

If you have any questions, please don't hesitate to reach out.
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Privacy Policy
Your privacy is critically important to us. At Float Carolina we have a few fundamental principles:

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
 
      • To quickly process your transactions.

      • To send periodic emails regarding your order or other products and services.

How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
 
We use regular Malware Scanning.
 
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.


We use cookies to:

      • Help remember and process the items in the shopping cart.

      • Understand and save user's preferences for future visits.


You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

 

If you disable cookies off, some features will be disabled It won't affect the users experience that make your site experience more efficient and some of our services will not function properly.

 

However, you can still place orders .

 

Third Party Disclosure

 

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

 

Third party links

 

We do not include or offer third party products or services on our website.

 

Google

 

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
 

We have not enabled Google AdSense on our site but we may do so in the future.

 

California Online Privacy Protection Act

 

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf


According to CalOPPA we agree to the following:

Users can visit our site anonymously

Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website.

Our Privacy Policy link includes the word 'Privacy', and can be easily be found on the page specified above.


Users will be notified of any privacy policy changes:

      • On our Privacy Policy Page

Users are able to change their personal information:

      • By emailing us

      • By calling us

      • By logging in to their account


How does our site handle do not track signals?

We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.


Does our site allow third party behavioral tracking?

It's also important to note that we do not allow third party behavioral tracking

 

COPPA (Children Online Privacy Protection Act)

 

When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
 

We do not specifically market to children under 13.

 

Fair Information Practices

 

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
 

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify the users via email within 48 hours.

We will notify the users via in site notification within 48 hours.


We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

 

CAN SPAM Act

 

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
 

We collect your email address in order to:


To be in accordance with CANSPAM we agree to the following:


If at any time you would like to unsubscribe from receiving future emails, you can email us at

and we will promptly remove you from ALL correspondence.

Contacting Us


If there are any questions regarding this privacy policy you may contact us using the information below.
 

FloatCarolina.com

105-D Waxhaw Professional Park Dr.

Waxhaw, NC 298173

United States

float@floatcarolina.com

704 243 0081


Last Edited on 2017-01-07